RELIANT ENERGY - A CUSTOMER SUCCESS STORY

Reliant Energy was the first major client of Genesys Works in 2002 and has remained one of its largest clients for the last five years.  When Reliant first engaged a Genesys Works student they did it because it was good for the community.  However, they soon realized it was also good for their business.

Throughout the last five years, over 40 Genesys Works students have entered the corporate world through Reliant Energy.  The professionals at Reliant's Information Technology department have embraced the program and have significantly impacted the students' lives.

Steve Wilburn, Reliant's Vice President of Information Technology and a member of Genesys Works' Advisory Board, noted that what makes the Genesys Works program unique is its win-win nature.  "I think the biggest benefit the students receive from the Genesys Works program and working at Reliant is self confidence," said Mr. Wilburn.

Reliant has also come to rely on the quality services that students have provided as IT professionals in the help desk, PC repair, deployments and inventory control areas.

"The prospect of going to work for a big corporation can be a little daunting and intimidating, but at the end of this program the students walk away and know that they can contribute and be successful in the workplace." -- Steve Wilburn

Now Reliant is helping Genesys Works expand its program to benefit more students by looking into other professions.  This year, Reliant and Genesys Works are running a pilot in Customer Operations whereby Genesys Works students will be performing research-based activities that will help Reliant provide better service to their customers.

With Reliant Energy's guidance, we believe that our students will prove that they can provide value in customer operations as they have in Information Technology and Engineering Drafting and thus will make our third service area starting in 2008

Thank you, Reliant Energy!