Kateryn was 8 years old when she left Guatemala with her family. Her mom was determined to get her the best education, so even though they lived near Daly City, they enrolled in George Washington High School near the Presidio – an hour and 40 minutes away by bus. She had to wake up at 5 a.m. and leave the house by six every morning, traveling on two buses to get to school. The only good thing about the commute was that she had to change buses downtown.
There, she watched all the people dressed up and on their way to work and imagined herself in their shoes. She desperately wanted a job like that one day. She knew she wanted to go to college, she just didn’t know how to get there. Then one day during her junior year, Genesys Works staff visited her class. She was terrified because she knew technology was a male-dominated field, but she also knew it was time for her to take initiative. She was accepted, and spent the summer in training. She learned how to give handshakes and interviews, speak in public, write resumes and use Microsoft Office.
“I’m a first-generation college graduate. I’ve paved the way for my siblings.”
Kateryn was placed at Salesforce on the desktop support team. At first, she didn’t even know what Salesforce was, but it didn’t take long for her to fall in love with everything about it — the people, the culture, and the office. She also made sacrifices; she had to give up soccer and endure her friends’ scrutiny because of her professional dress during school. “My parents are really proud,” Kateryn said. “I’m a first-generation college graduate. I’ve paved the way for my siblings.”
Salesforce asked her to return as an intern twice, first as a Planning and Communications Intern in the Customer Success Group the summer, and now as a more senior CSG Communications Intern focused on engaging employees on her team. Soon, she will be transitioning teams to work on Strategic Partnerships with one of her former supervisors to further develop her marketing skills. Her younger brother is a Genesys Works intern, who worked at Salesforce, too.
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